Heads up on Warranty
Forum rules
- This site is not associated with RossiUSA/Braztech nor is RossiUSA/Braztech responsible for this site's content nor do they or any of their representatives participate on this forum!
- Rants will be moderated.
- To participate in this forum, you must have more than five (5) posts.
-
- Posts: 88
- Joined: 08 May 2015 11:49
- Location: SE Wis
- Been thanked: 19 times
Heads up on Warranty
Just to let you all know. Rossi voids your warnenty, if you tell them you took your Mod 92 apart.
I just recently bought a 92 in stainless, 44 Mag, with 20 inch bbl., was going thru the action, and I found the
ejector was bent (part # 32, in the IPB) called to order a new one, and was told, that I was not supposed to take the gun that far apart, and that I had voided my warnenty, in doing so. You cannot buy the ejector, they wont sell you one. You have to buy the "whole bolt assy" @ $140.00. What BS. Rossis' are not rocket science.
I have two other Rossi 92s, and Wont be buying anymore Rossis, or Taurus firearms. This is the second time I have hit a stone wall trying to buy simple parts. What BS. I was not trying to warannty the rifle, just buy a part. No more for me. I just hope this thing works with a bent ejector. The Idiot on the phone told me the ejector was supposed to be bent. What BS. Thats the little part the holds the spring, and collar, in the bolt.
Well thats my rant. Im just POed. Can't even buy apart.
barracudadave67
I just recently bought a 92 in stainless, 44 Mag, with 20 inch bbl., was going thru the action, and I found the
ejector was bent (part # 32, in the IPB) called to order a new one, and was told, that I was not supposed to take the gun that far apart, and that I had voided my warnenty, in doing so. You cannot buy the ejector, they wont sell you one. You have to buy the "whole bolt assy" @ $140.00. What BS. Rossis' are not rocket science.
I have two other Rossi 92s, and Wont be buying anymore Rossis, or Taurus firearms. This is the second time I have hit a stone wall trying to buy simple parts. What BS. I was not trying to warannty the rifle, just buy a part. No more for me. I just hope this thing works with a bent ejector. The Idiot on the phone told me the ejector was supposed to be bent. What BS. Thats the little part the holds the spring, and collar, in the bolt.
Well thats my rant. Im just POed. Can't even buy apart.
barracudadave67
- akuser47
- Founding Member
- Posts: 5070
- Joined: 12 Feb 2012 11:43
- Location: ohio
- Has thanked: 1266 times
- Been thanked: 482 times
Re: Heads up on Warranty
Sorry to hear this we have found over the time of this forum that different customer support representatives different results. I'd call again and again until they will sell it persistence is key. Or ask to speak to manager and keep going until they support it. I am sorry to hear this. It is not uncommon though. The CS changes like the tide of the ocean.
- Ranch Dog
- Site Admin
- Posts: 9399
- Joined: 23 Jan 2012 07:44
- Location: Inez, TX
- Has thanked: 1838 times
- Been thanked: 2281 times
Re: Heads up on Warranty
Thanks for the report and I feel your pain. This will always be and will always remain the big stumbling block for the Rossi product line. Not providing small part support is utterly ridiculous. There is no way I would spend another $140 on the rifle.
I've always said that If I have something fail that I don't already have small parts for, I will just strip the rifle down and sell it on eBay. I will cut the receiver in half and throw it in the waste metal bin at the welding shop.
I've always said that If I have something fail that I don't already have small parts for, I will just strip the rifle down and sell it on eBay. I will cut the receiver in half and throw it in the waste metal bin at the welding shop.
Michael
-
- Posts: 19
- Joined: 18 Jun 2013 13:30
- Location: southwest mi
- Has thanked: 8 times
- Been thanked: 9 times
- HarryAlonzo
- 500 Shots
- Posts: 992
- Joined: 31 Dec 2015 00:20
- Location: Sedona
- Has thanked: 248 times
- Been thanked: 283 times
-
- Posts: 88
- Joined: 08 May 2015 11:49
- Location: SE Wis
- Been thanked: 19 times
Re: Heads up on Warranty
Its some kind of casting, and I'm scared to brake it, if I tried to straighten it. It would probably break..
I just bought this gun last week, and am waiting on a spring kit for it. I noticed it was bent after I took it apart to smooth out. I just don't want it binding up.
Rossi wants me to send the whole gun back to replace it, or buy a whole bolt assy. Its not rocket science.
barracudadave67
I just bought this gun last week, and am waiting on a spring kit for it. I noticed it was bent after I took it apart to smooth out. I just don't want it binding up.
Rossi wants me to send the whole gun back to replace it, or buy a whole bolt assy. Its not rocket science.
barracudadave67
- Ranch Dog
- Site Admin
- Posts: 9399
- Joined: 23 Jan 2012 07:44
- Location: Inez, TX
- Has thanked: 1838 times
- Been thanked: 2281 times
Re: Heads up on Warranty
I'd call them back and make them pay the shipping and have them replace it.barracudadave67 wrote:Rossi wants me to send the whole gun back to replace it, or buy a whole bolt assy. Its not rocket science.
Can you return it to the seller?
Michael
-
- Posts: 88
- Joined: 08 May 2015 11:49
- Location: SE Wis
- Been thanked: 19 times
Re: Heads up on Warranty
I called them back on Friday, to try and order an ejector again, and got the same answers so I asked to speak to a supervisor, and was told they are all gone for the day. I was told by CS that a super would call me on Mon, or Tuesday. May be I can talk the super into selling me an ejector. I'll find out an let you all know.
All this is making me think twice about buying a Circuit Judge. I have 3 Rossi 92s, and 2 Taurus Gauchos, in .357 mag. My 92s are calibre 357mag/38spec, .44 mag, and .45 colt. Oh I also have a PT 1911 in .45 ACP, that I call my pimp gun. Its stainless, and Gold with faux perlized grips. They only made a short run in that combo.
barracudadave67
All this is making me think twice about buying a Circuit Judge. I have 3 Rossi 92s, and 2 Taurus Gauchos, in .357 mag. My 92s are calibre 357mag/38spec, .44 mag, and .45 colt. Oh I also have a PT 1911 in .45 ACP, that I call my pimp gun. Its stainless, and Gold with faux perlized grips. They only made a short run in that combo.
barracudadave67
-
- 2000 Shots
- Posts: 3942
- Joined: 04 Feb 2014 05:30
- Location: SoCal Loco
- Has thanked: 137 times
- Been thanked: 610 times
Re: Heads up on Warranty
I've seen two of those Taurus Beretta 92 clones in the bright stainless w/ faux pearl or faux abalone grips and gold plated accents probably the same as the PT1911 you are talking about. I usually end up thinking about Boondock Saints II when something like that rolls through the shop.
-
- Posts: 88
- Joined: 08 May 2015 11:49
- Location: SE Wis
- Been thanked: 19 times
Re: Heads up on Warranty
Well to continue this saga, Rossi Customer Service, called me this morning, (5-10-16) as they said they would. It was the same rep that I had spoke to, not his supervisor. He told me that the super had autherized him to sell me an ejector. That's Good news. But I can't help but wonder why all the hassle for a small part. at least I can shoot this thing, when I get the part. Maybe thats the thing you have to do when you need Rossi parts, ask for a supervisor.
barracudadave67
barracudadave67