I had another warranty claim and it has already been settled. I thought I would see it through before mentioning it here. I handled the claim as experience has taught me, there was no frustration, and it was settled quickly.
The problem was an issue with my PT745PRO, the barrel not being concentric with the chamber cut, an issue that I experienced with both my 25PLY and PT111. The problem with the 745 was not as critical as the other two pistols but as I neared one year of ownership it started to eat on me as started working with the cast bullet I've been developing for the Taurus 45 ACP pistols. Using what I have learned from my past experiences, I followed these steps:
- I documented the issue completely in writing as if I was only going to send the letter.
- Before calling I created a summary of less than 25 words to describe the issue, based on my letter, so that I would not loose the CS agent's attention.
- At the call I noted the agents name and referred to him by name throughout the call. During the call, I expressed zero frustration with the product or situation. Kind of "it is what it is, what do you think we can do about it".
- The agent suggested that I return the pistol, with my documentation, so I asked him for prepaid shipping. He had go off line to get approval but was immediately back with that approval.
- I asked if I could stay on the phone while he emailed me the FedEx shipping label. He was happy to do it and once the email appeared we shared pleasantries and hung up.
- I followed the link in the FedEx email, completed the shipment online, and printed the address label.
- Finally I packed the gun, sealed it up, and took it to town and dropped it in the FedEx drop box.
Taurus has sold me based on my experience, I own 14 Taurus handguns and 3 Rossi rifles.