Archer wrote:
In my limited experience, automotive dealerships and manufacturers are not very good at fixing what's wrong with them and the current crop has so much crap hanging off them mandated by our idiot government that it isn't likely that everything works right to start with.
The
Rossi:new car analogy is a rough fit.
There is a lot of competition & selection for persons looking for a new car. The GM experience has taught most car manufacturers what corporate arrogance can lead to. I abandoned GM long before most Americans did because of the smug, aloof "take a hike.....don't bug us" attitudinal experiences I'd had with their dealers with no remedial followup from GM head office in regards to complaints. There were good reasons why the Japs took over the American vehicle market. The domestic auto manufacturing companies & their satellite dealerships had become unresponsive to complaints, arrogant & aloof & took their long standing market dominance for granted and felt they no longer had to cultivate their customer base.
I see the same very offensive corporate arrogance manifest in the BrazTech restricted parts policy and will never buy another as long as it is in place. I think BrazTech needs an objective lesson in customer relations learned like GM by watching their sales volume dive into the cellar.
I am very particular as to which car dealers I'll deal with sticking with one or two who are glad they survived the franchise downsizing. I test drive each & every new vehicle & have MY mechanic go over it with a fine toothed comb. These 3 proactive precautionary measures have kept me out of hot water with new vehicles.
I've never had to rebuild a new car fresh off the dealers lot before it would work properly and auto parts are generally easy to come by either from the manufacturer or after market.
It has been my experience that if something does go wrong in the warranty period it has been dealt with promptly & with no cost to me.
In a worst case scenario most auto companies are in the national domain & suable or otherwise actionable through government agencies with relevant jurisdiction. Never had to go there.