One of the methods I will use to bringing this situation to the attention of other Braztech owners is a post on I made on Taurus Carry On Movement. This source is part of Taurus' social media effort to improve their product and is sponsored by Braztech. This is what I posted:
If you have not signed up at Taurus Carry On Movement (use the link in the second paragraph above), please do so and please add your comments in response to my post. I will soon be making similar comments through other sources in an effort to contact Mr. Kresser. I want him to personally hear my comments and understand the situation he has created for the owners of his products.What is up with Taurus' part support? Sometime this year there has been a change that has started restricting all internal parts. Simply put, this is ludicrous! I have called CS and tried to order several small parts, parts that could be lost during routine maintenance and have been told that they are restricted parts and require the firearm to be returned to Taurus. I recently sent a handgun back for warranty work so, which was accomplished to my satisfaction, but spending $70+ to ship a firearm back for a screw or spring is absolutely ridiculous. This is a changed policy as I have been able to order these parts in the past when needed in support of the 28 Braztech firearms I own.
BraztechUSA has made Taurus and Rossi a respected name that represents a quality product. Even quality products need replacement parts and those parts need to be made accessible through an online source. BratechUSA’s warranty is one of the best in the industry but requiring a warranty claim and firearm shipping expense to replace consumable parts creates a product without value.
As a fellow owner, I ask you to take a look at your firearm and the components you remove for routine maintenance. Whether it is a recoil spring or side plate screw, take that part and try to order it from BraztechUSA. You will find after the long wait for a customer service agent that it is a restricted part and you will need to return your firearm to have the part replaced. Expect to pay $50 to $70 dollars to replace a $1 part!
I am asking Mr. Kresser to publish the BraztechUSA replacement part policy on the TaurusUSA and RossiUSA web site and also to establish an online parts system to return the value to my firearms. My hope as an owner is that you will “carry on” and do the same!