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M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 18 Jul 2013 10
by Maj Dad
Just got off the phone with Rossi Customer Service, or should I say Customer Deflection Service. I wanted to get a replacement mag plug screw for the one on my M92 (got it last December), buggered by the ham-handed assembler. After ~30 minutes on hold and then waiting again while the computer user looked it up, he informed me that the screw comes in an assembly: mag tube, spring, follower, pin, plug and screw, and I would have to return the rifle to them at my expense to have the screw replaced. No amount of logic could sway this resolute defender of System Rules. What utter nonsense - what B.S.! What gun shop/repair center doesn't have screws??? Forget about customer service from these idiots. :evil:

So, does anyone know what size the screw is - it's the short one (I've seen two on different exploded views, one short and one long which I think has a non-threaded protrusion on the end that fits into a corresponding hole/recess in the barrel). I don't want to remove it until I have a replacement, and then I can see if the threads are buggered on the plug. I should be able to get it out, but the slot is rounded off on the tightening sides :x
Thanks,
George J.

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 18 Jul 2013 12
by akuser47
I know what your saying. I needed a roll pin for my savage that I had lost and they would not send me one told me had to send the rifle to them. Maybe R.D. can give you a number that will get you sorted out I seem to rember him ordering parts so maybe there is an option. keep us posted +corn

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 18 Jul 2013 12
by Model 52
Maj Dad wrote:After ~30 minutes on hold and then waiting again while the computer user looked it up, he informed me that the screw comes in an assembly: mag tube, spring, follower, pin, plug and screw, and I would have to return the rifle to them at my expense to have the screw replaced.
Apparently, they don't realize that the end users should remove the plug screws to swab out the mag tube now and then, and that thus removing and replacing that screw is something that their customers would normally do - along with losing one or rounding one off now and then.

When I get home from DC tomorrow, I can look at mine with a thread pitch gauge and see what it is supposed to be. I'll also compare it to a Model 94 Winchester magazine plug screw to see if they are the same as the Winchester Model 92/94 magazine plug screws are the same and easy to find. If the Rossi screw is smaller, then drilling and tapping the plug for a larger Winchester screw would also be a quick and fairly easy option.

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 18 Jul 2013 17
by golfish
This name and number were given to me by a member here. I called him, left a voice mail and good things happened

Robert, 305-624-1115 Ext 2277

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 12 Oct 2013 00
by pricedo
You used to be able to get parts from Braztech if you gave the serial number of a Braztech manufactured rifle when you ordered but apparently that has stopped.
I think Rossi is afraid people are exchanging Braztech serial numbers to facilitate ordering parts to fix pre Braztech/Taurus rifles.
The cost of shipping the whole gun is an expensive screw or spring.
That kind of arrogance is absolutely unconscionable as far as I'm concerned and I won't buy a Braztech product as long as the restricted parts policy remains in effect.
I'm game for fixing anything but you can't do that without parts.
I wouldn't let the Dremel & sledge hammer boys at Braztech CS touch my guns if the shipping was free. :x

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 12 Oct 2013 06
by Ranch Dog
The OP was back at the height of Rossi's "Restricted Parts" "You can't have it" policy. It would be interesting to hear a follow up if the call was made now.

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 12 Oct 2013 07
by pricedo
Ranch Dog wrote:The OP was back at the height of Rossi's "Restricted Parts" "You can't have it" policy. It would be interesting to hear a follow up if the call was made now.


Has the "You can't have it" policy changed or are we engaged in presumptive wishful thinking :?:
The rather depressing and quite frankly insulting "pat on the head and please go away" reply to the Taurus CEO Kressner letter wasn't exactly a flood light of hope in the tunnel indicating reform and a return to some modicum of corporate-consumer ethics anytime soon.
As you say I guess there's only 1 way we'll find out.
Further, I bought my Amadeo Rossi 92s in good faith and though I don't really expect Taurus to honor the Amadeo warranty I think I'm entitled to purchase parts necessary to repair them.
The warranty repair discussion is purely academic in my case because I wouldn't let Rossi CS within a country mile of my 92s anyway with their track record of botched repairs.
Companies shouldn't be allowed to abandon warranties and other customer obligations whenever a takeover (of convenience) occurs........the rifle producing component of Taurus called Rossi is essentially the same entity.......same factory......same employees........same infrastructure.
**A for instance: If FORD was purchased by a new company tomorrow I'm sure they couldn't shed their vehicle warranties like a snake sheds its skin because if they tried lawsuits would ensure before the ink was dry on the purchase agreement.
I think Rossi is counting on the fact that the vast majority of their customers are modestly resourced and can't afford to take them to court.
If I was the OP or had standing in this issue because of a Braztech rifle that needed parts I'd make the call first thing Monday morning but my old Amadeo 92s just "keep on ticking" giving monotonously good service as they have for years.
That's the kind of monotony I love. :mrgreen: :D

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 12 Oct 2013 08
by Ranch Dog
pricedo wrote:Has the "You can't have it" policy changed or are we engaged in presumptive wishful thinking :?:

From what I've read through posts on this forum over the last several weeks, the reports indicate that the parts policy has been resolved.

pricedo wrote:The rather depressing and quite frankly insulting "pat on the head and please go away" reply to the Taurus CEO Kressner letter wasn't exactly a flood light of hope in the tunnel indicating reform and a return to some modicum of corporate-consumer ethics anytime soon.

I don't get wrapped around the axle with stuff like this. I wrote him a letter representing a forum which numbers represent less than a half a percent of Braztech's annual firearm sales annual but I doubt that as a group we actually buy half a percent of their firearms annually. I think no response would have been better than the brush off I received but I am surprised that he even replied none the less.

Like I said, this stuff doesn't bother me. Heck, if it did it would be hard to manage this forum!

pricedo wrote:Further, I bought my Amadeo Rossi 92s in good faith and though I don't really expect Taurus to honor the Amadeo warranty I think I'm entitled to purchase parts necessary to repair them.

I disagree. It is Amadeo Rossi that sold you out. Braztech as a buyer would be trying everything they could to eliminate the risk involved in supporting firearms that they did not build. Amadeo Rossi should have been concerned enough about their customers to draw a hard line in their negotiations but like any other corporation in this world, they did not have a moment of concern about who bought their products. Their only concern was in providing a return for their stockholders. To think of a corporation in any other fashion is foolish.

"entitled" is the one word I would have never thought I would have ever seen you type. I actually blew hot coffee all over my PC screen from the sip I had just taken as I read that word. Holy cow, thanks a lot :?

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 12 Oct 2013 09
by pricedo
When a marketing analyst is projecting the effects of TV, Internet & other mass media on his companies sales he needs to think BIG PICTURE.
It's not just the numbers of members of this board that Rossi needs to think about, that's the tip of the marketing iceberg as you say, but rather the number of people who may or may not be members that are considering buying Braztech products and are GOOGLING for a bit of brand track record history.

Entitlement has more components than the strictly legal aspect. The strictly business approach to corporate ethics & business practice can and is mitigated each & every day and the effect varies exponentially with the number of people who might be offended by a particular action. That's why alcohol and tobacco products will never be banned even though the proven & documented harmful effects to society are omnipresent & horrendous. If I as an individual manufactured and sold a product I knew was harmful and people died as a result I'd rot in jail yet Rothmans & Seagrams does exactly that each & every day. Why the dichotomy?...... because the smoking & drinking lobbies are huge and they feel that they are ENTITLED to smoke & drink.

As I said before if FORD was bought by say a Chinese company and issued a company policy statement that from now on "old" FORD vehicle warranties are null & void as Braztech did with the Amadeo guns that would fly like a lead zeppelin and the legislators/bureaucrats/judiciary would ignore the legal "niceties" & quash the policy like a bug on a windshield.

If enough people were vociferous enough in their complaints in a manner that resulted in a negative media splash the company would back off on the offending policy. I'm not asking for free warranty service or free parts but just to be allowed to purchase parts at a fair market price for products bought in good faith as are you guys with your Braztech rifles.

Corporations don't like it but there ARE moral ENTITLEMENTS that can and do mitigate what companies would prefer to be purely legal arguments. Companies acquiesce to these entitlements each & every day to shut people up. Companies are amoral (I didn't say "immoral".....there's a big difference) entities for sure but they are sensitive to media publicity & bad PR that can affect their bottom line. I have been party to situations in my profession where the almighty board of directors has in the face of a publicity backlash instructed the CEO and company executive to "make this right and make it go away".

In lay-persons jargon , IF YOUR A CORPORATION AND YOU PEEVE ENOUGH PEOPLE OFF YOU CAN'T HIDE BEHIND LEGAL RED TAPE.

Right now Braztechs lack of ethics in regards to the restricted (essentially NO) parts policy is peeving a lot of their potential customer base off and if they're smart and want to stay in business they'd better do something about it even though they are perhaps according to the letter of the right entitled to persue their current policy. For amoral companies the LAW OF THE BOTTOM LINE supersedes and takes priority over everything and anything else. :mrgreen:

Winchester & GM thought they could ignore the above principles and what are they now :?: ........RUMPS of their former corporate selves.

Re: M92 Magazine Plug Screw/Rossi Cust Svc Sks

PostPosted: 12 Oct 2013 10
by Ranch Dog
Well, the one thing you are entitled to here on this forum is your opinion as long as doesn't turn into a rant.