Rossi/Taurus Customer service

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Rossi/Taurus Customer service

Postby barracudadave67 » 19 Jan 2017 17

I know this is a Rossi forum, but as Rossi, and Taurus are joined at the hip, I thought I would throw thus in.

I just recently aqquired a Taurus Thunderbolt in .45 Colt, in polished stainless. Real nice rifle, but the action needs a little TLC. I cleaned it, and got rid of the sharp edges and all. The real problem with the action is the hammer main spring, Its way to heavy. It makes moving the slide way to hard for the type action it is.

So I tinker around with it, and decide the spring needs lightening, by ginding off some material on the sides of the spring. I havn't done that yet. I figure I'll order a couple back ups from Taurus before I start grinding. Just in case. All well and good.

So I order 2 springs from Taurus. A week later package arrives, in stead of springs , I get 2 mainspring screws. I call them, and reorder. A week later, I open the next package, and again 2 mainspring screws. So I call them again and explane all this. As of now I'm waiting on a reply from Taurus. W'ell see what happens.

Now to be fair to Taurus I was prepaired to pay for the springs. But they told me they would ship at no charge, as it was to much of a charge from the credit card companys charge to them, versus the cost of the springs. Thats a good jesture on thier part.

I hope they figure out whats wrong. It has to be a numbers mixup, somewhere. I'll let you know what happens.

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Re: Rossi/Taurus Customer service

Postby Ranch Dog » 20 Jan 2017 16

At least they are trying. The rear sight fell off my PT132 Pro the first time I shot it. It took them three attempts at mailing me a replacement until I threw in the towel and returned the pistol at their expense.
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Re: Rossi/Taurus Customer service

Postby barracudadave67 » 05 Feb 2017 14

Follow up on my trying to order 2 spare mainsprings, for the Taurus Thunderbolt rifle, I just aqquired. I finally got two mainsprings from Taurus, on 4 Feb. They sent them at no charge. It took almost a month, and a half, to get the order right. I wonder why when you order parts from them, they don't use the numbers that are in the owners manual. I think that is the problem. Next time I order parts I'm not going to use those exploded parts view numbers, just a name for the part I need. Maybe that will work. Now I can experiment on the mainspring weight.

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Re: Rossi/Taurus Customer service

Postby Ranch Dog » 06 Feb 2017 07

Yes, probably best to order by part name. With the 92, I've seen differences in the numbering from the manuals I have but never the part name.
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