44 mag sent off for a fixin

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Re: 44 mag sent off for a fixin

Postby Wyowind » 15 Jan 2016 12

Ok this is another update to the post.

Per my grading standards of Rossi's service. 2) SHIPPING TIME/NOTIFICATION TIME BY ROSSI: I grade them as a "C".

Because I had to initiate a follow-up to verify they received the gun. I waited to see if they would e-mail or put on their web site that the firearm was in their possession. Neither of those things happened. The positive thing in their favor is the "live chat" option on their web page. The tech was able to tell me they have received the gun but it wasn't logged into their service Dept. yet. She also said it could be several days before they actually log it in. Hopefully the initial estimate of 6-8 weeks for repair included this lag time.

Anyway, the next category to grade them on will be : 3) TURN AROUND TIME FOR REPAIR.
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Re: 44 mag sent off for a fixin

Postby Archer » 16 Jan 2016 07

IME it is not unusual that the manufacturer might not tell you they got the gun.
I've had several that the first notification they'd received it was it reappearing at the local shop or otherwise.
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Re: 44 mag sent off for a fixin

Postby Ranch Dog » 16 Jan 2016 08

WithIn the last two years H&R Ruger, Savage, & Zastava did not mention the arrival of my warranty work rifles at their facility until I received a phone call from them asking a few questions about the rifles or verifying my shipping address.

I think the difference in Rossi is that they have a simple web & icon based notification system that they don't use yet they promote it both online and in their recorded message when you call. Fact is they want you to hang up and look online but it will never tell you anything. They have never had voice or email notification, you were supposed to look online.

I'm had six warranty repairs where the firearms have been sent back. One with Rossi and five with Taurus. This notification system used to work back in the Mark Kressner days but not within the last few years. I captured a series of screenshots from one of my Taurus returns just so the shot would record the various dates. This final screenshot was in June 2011, recording the work complete, back when the notification system was used.

taurus_service_flags.jpg

Me personally, I don't think shipping should be graded less than an "A" with the cost, tracking, and delivery accepted with signature provided by the sender. You could have set up email notifications with FedEx by going online. Overall & if I was just grading the Rossi online notification system, I would give it an "F" as I know they haven't used it at all with my last four warranty returns.
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Re: 44 mag sent off for a fixin

Postby Wyowind » 16 Jan 2016 13

Granted that my grading system is subjective. There are several ways to look at the shipping. Its a nice advantage that they will pay for it at all.
However, they sent me a "N E W" defective firearm for my hard earned dollars. Since they willingly guarantee the product for workmanship, they must have a desire to make sure that I'm happy with the purchase.

I started this thread to help others see how well or poorly Rossi handles their service. I'm trying to be fair as I see it. I'm providing my opinion along with the grade that I give.

You all may see it differently and provide your own grade. But hopefully, in the end, it will educate anyone else whom may choose to travel the warranty- pathway, as I have done.
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Re: 44 mag sent off for a fixin

Postby NavyDoc76-80 » 16 Jan 2016 14

Since we are now mentioning and thus comparing other mfg's, my recent experience with Remington was nothing but first class. Since this was also a warranty issue, it is a apples to apples comparison. From pick up to delivery, all aspects were easily found through there repair service web page with links to ups via tracking numbers provided which is pretty standard. If i were grading Remington, i would have gave them an A+.
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Re: 44 mag sent off for a fixin

Postby Wyowind » 17 Jan 2016 13

A new update to the Rossi warranty service of my model 92 rife in the flavor of 44 mag. I am revising their grade upward from a "C" to a " B " for section - (2). SHIPPING TIME / NOTIFICATION BY ROSSI

My reason is that Rossi sent me an E-mail notification that they received my rifle on the same day that I assigned them a C" for not having notified me yet. Perhaps their notification was triggered by my follow up to them through their "instant chat" page.

I also noticed that their service page has been updated to reflect that my firearm is in their possession. Curiously, their page also indicates the repair is already completed. I don't believe that is accurate as the E-mail they sent to my inbox states approximately 6 weeks for repair service.

In summary for this portion of their grade, mostly good with room for improvement.
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Re: 44 mag sent off for a fixin

Postby GasGuzzler » 17 Jan 2016 20

Wyowind wrote:6 weeks for repair service.


That might mean different things to different people. To me it means total turn around.
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Re: 44 mag sent off for a fixin

Postby klr » 17 Jan 2016 21

Wyowind wrote: ...Curiously, their page also indicates the repair is already completed. I don't believe that is accurate...


Could be. If the tech cycled a few rounds through it without problem they may just chalk it up to bad ammo on your end and send it back.
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Re: 44 mag sent off for a fixin

Postby Wyowind » 17 Jan 2016 21

If he was able to cycle rounds that easily, through my gun, I'd call him a magician instead of a "tech" or gunsmith. I also sent them a spent casing, the bullets I'm loading and a detailed explanation of the problems.
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Re: 44 mag sent off for a fixin

Postby GasGuzzler » 18 Jan 2016 07

Does Rossi not have a "no hand loads" policy like almost all the other manufacturers?
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