Positive Experience with Braztech CS
Posted: 23 Aug 2015 08:20
(Note: I posted this on another forum. I believe news of positive CS experiences deserves to be spread around.)
I'm 72 years old and have and have had quite a few guns. I've had almost no problems with any of them. I had a situation with a Ruger pistol that Ruger handled in a remarkably quick and friendly manner. And when I launched a sear spring into an unexplored region of my shop, Hi-Point mailed me a new one immediately at no cost. That's my lifetime experience with firearms manufacturers customer service.
Today I had my third CS experience, this time with Braztech. It was a good one. During the disassembly of my R92 to perform a Steve Lunz routine I deformed the loading gate screw. I'm anal about screw slot appearance and pretty good at making them look like new again. Well, I fixed the screw, but couldn't get it to take a bluing. I couldn't live with a bright screw head on a blued receiver.
I dreaded contacting an outfit as big as Braztech for such a small part. But, while on their web site looking for a number to call, a little icon popped up inviting me to "chat." Shortly I was exchanging typed notes with Francesca. In no time at all she listened to my problem, took my name and address, and said I'd have the new screw in a few days. No charge. I received the screw just five days after my "chat" conversation.
I now have a very good feeling about Braztech. And I'm loving my R92.
I'm 72 years old and have and have had quite a few guns. I've had almost no problems with any of them. I had a situation with a Ruger pistol that Ruger handled in a remarkably quick and friendly manner. And when I launched a sear spring into an unexplored region of my shop, Hi-Point mailed me a new one immediately at no cost. That's my lifetime experience with firearms manufacturers customer service.
Today I had my third CS experience, this time with Braztech. It was a good one. During the disassembly of my R92 to perform a Steve Lunz routine I deformed the loading gate screw. I'm anal about screw slot appearance and pretty good at making them look like new again. Well, I fixed the screw, but couldn't get it to take a bluing. I couldn't live with a bright screw head on a blued receiver.
I dreaded contacting an outfit as big as Braztech for such a small part. But, while on their web site looking for a number to call, a little icon popped up inviting me to "chat." Shortly I was exchanging typed notes with Francesca. In no time at all she listened to my problem, took my name and address, and said I'd have the new screw in a few days. No charge. I received the screw just five days after my "chat" conversation.
I now have a very good feeling about Braztech. And I'm loving my R92.