Things Have Changed For The Better In Miami!

[Maj Dad]

Just got off the phone with Braztech Customer Service. I bought an R92 44 mag, 20" bbl, last December. After disassembling the receiver, changing the springs, deburring the action and slicking up anything that moved, I got it shooting like a champ. But the magazine plug screw looked like Mongo screwed it in with a cold chisel, so I called to inquire if I could get a replacement, even telling the guy I would be happy to pay for it if it were an issue. No dice - "it's part of an assembly and you have to send the rifle to Miami". Foaming at the mouth a little later, I no thanked him and rang off. But Ranchdog posted an update last month (big thanks for that, too! ) that policy may have changed - so when I finally remembered to call and check today, I went through the whole thing with the very pleasant young lady, who said she would have to check to see if it could be shipped. After a couple of minutes she came back, took my name & address and said she would send it out today, gratis! Now that's a turnaround - makes me less leery of buying the 24" octagon .357 I'm ruminating over!

Braztech

[Ranch Dog]

Thanks for the report with proof of the changes taking place!

[mr surveyor]

if this becomes the trend, I will put the stainless 16 inch .357 back on the top of my list of must haves.


JD

[rman]

Yup - I've been eyeing a 24" .44 Mag. I might have to think a little more serious about it now.

[Maj Dad]

Saturday morning, FedEx delivered a package with the magazine plug screw, 4 days after I called. And it was gratis - things have definitely changed! I think we may owe Ranch Dog a big Texas-sized THANK YOU!! for his part in getting feedback to BrazTech as he outlined in another post, and to BrazTech for listening! I feel a whole lot better about working on mine (routine stuff, no garage gunsmithing) with fear of breaking a screw or the like and taking the rifle out of action. Thanks again, Michael, and keep up the good work!

[Ohio3Wheels]

Well, I've got to give this a maybe right now, granted it's been my first experience with the folks in Miami in a long while (I wanted to get a part and a spring for my Taurus Firestar 9mm - no dice). Anyway back to the current saga. Two weeks ago yesterday I called Miami talk to one of the guys there and found that they had a 45-70 Wizard barrel in stock, placed the order and was assured that I would have said item in 7 to 10 days. Two weeks yesterday and so I called today and after 23.5 minutes on hold spoke with another guy who checked on my order and was told after several minutes on hold that it was scheduled to be shipped. When I asked, either today or Monday maybe was the reply. What happened with the 7 to 10 days I was told 2 weeks ago I asked. There's been and inventory going on an now that it's over shipments are going out. Okay, could you email me the tracking number when it;s shipped I asked hoping for some help. Couldn't possibly do that but if I were to call back later today or better on Monday I could probably get it then.

So not real happy but not throwing in the towel either. I will wait and see what i get told on Monday.

[NavyDoc76-80]

Geeezzz

[Ohio3Wheels]

Still a maybe. Last Friday I called Miami and was told that my barrel was scheduled to ship, which evidently doesn't mean it was pulled, boxed and addressed.

I just got off the phone with them again and it still hasn't shipped and Rubin could determine why so he resubmitted the order and said he would get back to me with the tracking number as soon as he has it.

I wait with baited breath wondering if I'll get 2 barrels or if it will ever arrive

On another note I was out looking for components today and visited a gun shop that I'd never been in and among other things they had a new Wizard in 45-70. When I remarked that it was too bad that they had discontinued the model the guy behind the counter said that they had reintroduced it as they had just picked up Rossi in late June and that was one of Wizards that they received. Waiting watching and wondering

[Ohio3Wheels]

Well, according to Francesca at Braztech/whatever my barrel was delivered at 2:45 today. Guess I'll have to run home and check. I placed the order and they charge my card 4 weeks ago tomorrow - not exactly stellar service in my view, so maybe depending on what I find at home a C+.

[akuser47]

Keep us posted