Some of you may remember that I recently (less than a month ago) got a RG4570B in which I noted a few "issues" almost immediately. Those issues came to a head during my 3rd range session which led me to the decision to return my rifle for repair/REPLACEMENT. Note where I put the emphasis. I communicated that preference to them as well in a mildly scathing editorial I enclosed with the rifle.
This thread will be about Rossi Customer Service's (RCS) handling of my case. This morning I received confirmation via FedEx that it had been delivered to RCS in Miami, Florida. As I write this, I have not yet received confirmation of receipt from RCS.
I'll keep y'all posted on their handling of my case.
Rossi Customer Service Evaluation
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rzavaleta
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Rossi Customer Service Evaluation
ONE well-placed round beats a whole bunch of "spray & pray" any day!
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rzavaleta
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Re: Rossi Customer Service Evaluation
Thur 10/17/2013 11:01 am - My rifle's delivery time at RCS. As of this post, still no confirmation of receipt either by email or on their "Order Status" page.
One well-placed round is worth 20 spray-and-pray.
One well-placed round is worth 20 spray-and-pray.
ONE well-placed round beats a whole bunch of "spray & pray" any day!
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joec
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Re: Rossi Customer Service Evaluation
The one time I sent a gun back (R92) for repair I got the gun back in 7 business days working perfectly. Paper work arrived in the mail 30 days later with it showing still in for repair at their site for another 7 days.rzavaleta wrote:Some of you may remember that I recently (less than a month ago) got a RG4570B in which I noted a few "issues" almost immediately. Those issues came to a head during my 3rd range session which led me to the decision to return my rifle for repair/REPLACEMENT. Note where I put the emphasis. I communicated that preference to them as well in a mildly scathing editorial I enclosed with the rifle.
This thread will be about Rossi Customer Service's (RCS) handling of my case. This morning I received confirmation via FedEx that it had been delivered to RCS in Miami, Florida. As I write this, I have not yet received confirmation of receipt from RCS.
I'll keep y'all posted on their handling of my case.
Joe
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rzavaleta
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Re: Rossi Customer Service Evaluation
Still have had NO acknowledgement whatsoever from ROSSI that they have received my rifle!
ONE well-placed round beats a whole bunch of "spray & pray" any day!
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joec
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Re: Rossi Customer Service Evaluation
Pick up the phone and call their CS they will tell you that it arrived.rzavaleta wrote:Still have had NO acknowledgement whatsoever from ROSSI that they have received my rifle!
Joe
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pricedo
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Re: Rossi Customer Service Evaluation
rzavaleta wrote:I'll keep y'all posted on their handling of my case.
>> 
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LIFE MEMBER - NRA & GOA
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Ranch Dog
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Re: Rossi Customer Service Evaluation
Oh I'm sure that will speed things along. I personally believe in keeping the emotion out of it. You might have shot yourself in the foot asking for a "replacement" and that might be why you have no "repair status" yet. A replacement isn't a repair and typically they go to a review board that meets weekly where it could take months to surface.rzavaleta wrote:...which led me to the decision to return my rifle for repair/REPLACEMENT. Note where I put the emphasis. I communicated that preference to them as well in a mildly scathing editorial I enclosed with the rifle.
I'm going to move this to the "Rossi Customer Service Experience" forum. It will shadow in the "Rio Grande" forum for 72 hours.rzavaleta wrote:This thread will be about Rossi Customer Service's (RCS) handling of my case. This morning I received confirmation via FedEx that it had been delivered to RCS in Miami, Florida. As I write this, I have not yet received confirmation of receipt from RCS.
I'll keep y'all posted on their handling of my case.
Michael
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rzavaleta
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Re: Rossi Customer Service Evaluation
Yesterday: Ok. Made a phone call yesterday to try to getan update. The rep I had on the phone said he would bring it to the attention of a senior technician. END OF CALL
Today: Suddenly the "Repair Status" web page jumps from no status at all to "repair completed". Now if I can just stop them from shipping to my home and get it shipped to a FFL near my hotel ...
One well-placed round is worth 20 spray-and-pray.
Today: Suddenly the "Repair Status" web page jumps from no status at all to "repair completed". Now if I can just stop them from shipping to my home and get it shipped to a FFL near my hotel ...
One well-placed round is worth 20 spray-and-pray.
ONE well-placed round beats a whole bunch of "spray & pray" any day!
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rzavaleta
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Re: Rossi Customer Service Evaluation
Couldn't stop Taurus/Rossi/BrazTech from shipping on Tuesday. "Once it's set for pickup, we can't change it." I had to go to the FedEx web site to redirect it to a FedEx site near hometo be held for pickup because I thought I was going home this weekend, but not before delivery failed out and it got returned to Taurus/Rossi/BrazTech. Plans changed. Not going home til NEXT weekend. Having it shipped from the FedEx THERE to a FedEx HERE. Supposed to be back in my hands Wed.
We'll see what they did for me ...
We'll see what they did for me ...
ONE well-placed round beats a whole bunch of "spray & pray" any day!